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An introvert in Sales? Can this Personality Type Succeed?
If you're an introvert, you might dismiss pursuing a career in
sales, believing it would be a horrible fit for your reserved,
reflective personality. But that kind of thinking could make you
miss out on a potentially lucrative career choice.
"Many of our most successful graduates, some of
whom earn high-six-figure incomes, are introverts," says Jacques
Werth, president of High Probability Selling, a sales training
company in Media, Pennsylvania. "I'm an introvert, and I have had a
highly successful sales career for almost 50 years."
Why Introverts are Good Salespeople
Werth is not alone, and for good reason. "The old
stereotype of the salesperson who is a back-slapping, happy-talking
extrovert is as obsolete as the sales techniques those people used
-- and are still using," says Werth. "The new, far more effective
sales paradigm is based on mutual trust, mutual respect, mutual
agreements and mutual commitments."
It may surprise you, but the typical introvert has
several key strengths that lend themselves to the day-to-day work of
a sales professional:
-
Composure: Most
introverts exude composure and self-control, both of which put
potential customers at ease. "I have a calm mannerism," says
Lindsay Peroff, a self-described introvert and the PR manager for
1-800-GOT-JUNK, a Canada-based junk-removal company, who pitches
article ideas to journalists across the country daily. She is a
true salesperson in that her salary is based on how many media
mentions she generates for her company each month. "I do not come
across as pushy, overly excitable or obnoxious," Peroff says.
- Listening Ability: Peroff says
she's also a good listener, another common introvert trait, notes
New York City-based business communication consultant Nancy
Ancowitz. "And how important is listening to the needs of
customers and matching those needs to a product or service?" asks
Ancowitz, who coaches fellow introverts on self-promotion
strategies. "Would you prefer to buy a mutual fund from a
salesperson or broker who carefully listens to your needs or one
who talks while you talk and only pushes his own agenda?"
-
Relationship Building:
The typical introvert is a natural at the most critical sales
skill of all: The ability to build relationships. That might seem
ironic until you think about the idea more thoroughly, says Marti
Olsen Laney, author of The Introvert
Advantage: How to Thrive in an Extrovert World.
"Innies," as Laney calls introverts, "actually
excel at building long-term relationships, so they do a great job
of developing and maintaining a reliable customer base and/or
territory," even more so than "outies" (extroverts), says Laney,
who has counseled introverted sales professionals selling
everything from books and cancer treatments to high tech training
and technical-support services. And because "innies are good
listeners who focus on both the customer's overt and underlying
messages," they "tend to do a good job of satisfying what their
customers really want," she adds.
Sales strategist Leslie Ungar, president of
Akron-based consulting company Electric Impulse, says, "Often we
think of the used-car guy when we think of a salesperson. If you
look at sales from what I call a 21st-century perspective --
asking questions and finding needs rather than talking someone
into something, as telling rather than selling and becoming a peer
rather than a vendor -- then you will look at sales through a
different lens."
It Pays to Believe in What You're Selling
Introverts are particularly effective salespeople
when, as is frequently the case, they have genuine conviction about
their product, says Rob Bennett, author of
Passion Saving: The Path to Plentiful Free Time and Soul-Satisfying
Work.
"The [potential] problem with sales work for
introverts is that introverts are uncomfortable putting forward any
sort of false front or show," says Bennett. Therefore, he stresses,
you can be highly successful as an introverted salesperson if you
have "a strong belief in the value of the product or service being
sold."
But first you must let go of a belief -- the one
that sales is just for extroverts.
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